For passengers

At the departure airport
Our staff will be waiting for you at the departure airport and will ask you about your reservation details, your special needs, etc. Although we will ask your seat preference at check-in, for safety reasons, certain seats cannot be allocated such as seats by an exit.

In the passenger cabin
Please feel free to ask about facilities around your seat or in the bathroom. Our cabin crews will give you detailed information. Skymark Airlines has bathroom facilities that are accessible for all passengers. In addition, we offer a Braille version of the "Safety Instructions" for information on emergency procedures.

At the arrival airport
Passengers who were assisted at the departure airport will also be assisted at the arrival airport

About Medical Form / Passenger's Declaration Form
Customers whose physical or medical condition requires individual attention which is not normally extended to other customers. These customers will require presenting us our prescribed sheet. (Please print out from the right side.)
If you need to present Medical Form / Passenger's Declaration Form, please contact our reservation center.

[For passengers using wheelchairs]

• Please let us know your special needs at the time of reservation.
• Do you use a wheel chair due to injury or disease?
• Are you traveling with an escort?
• Do you need any assistance in going up and down the stairs or moving in the aircraft?
• Is your wheelchair a manual type or an electric type?
• If your wheelchair is a manual type, you may use your own wheelchair up until entering the boarding gate. Please request when making a reservation.
• Is your electric wheelchair powered by a dry battery or liquid battery?
• Please let us know the size (full length x full width x full height) and the weight of your wheelchair.
• Passengers' wheelchairs are checked in at the check-in counter due to no available repository in the cabin. We ask that you use the special wheelchair provided by the airport.
• Please come to the airport with sufficient time.
• At Haneda airport, a passenger boarding lift is available for passengers who have difficulty in going up and down the stairs. If the passenger boarding lift cannot be used for any reason, our airport staff will provide assistance.

[For passengers with seeing or hearing disabilities]

• Are you traveling with an escort?
• Are you traveling with a guide dog? They are allowed in the cabin free of charge.
• Please do not feed the dog anything except water.
• If you do not have an escort at the time of departure, our staff will assist you from the check-in counter to your seat in the cabin.

[For passengers with illness or injury]

• Skymark Airlines is ready to ensure comfortable flights for all passengers; however, passengers may not be allowed on board depending on their health conditions. We recommend you to consult with your doctor prior to the flight.
• In some cases, you may be required to submit a Medical Form, a Passenger's Declaration Form, and be accompanied by an escort.

[Passengers using medical equipment in the cabin]

What kind of medical equipment will you use?

• Please let us know the manufacturer's name, product name, size, etc. Some equipment may not be used in the cabin.
• Depending on the size or number of pieces of medical equipment, fare for an extra seat (around half the price of standard fare) may be charged. Please ask for details when making a reservation.

[Passengers using medical oxygen bottles]

What kind of medical equipment will you use?

• Please let us know the manufacturer's name, product name, size, etc. Some equipment may not be used in the cabin
• Depending on the size or number of pieces of medical equipment, fare for extra seat (around half the price of standard fare) may be charged. Please ask for details when making a reservation.

[Passengers who require dialysis treatment on flights]

• This equipment does not affect onboard installations; however, it may set off the metal detector at the airport security check. Please notify security personnel in advance. No Medical Information Form is necessary.

[Syringes brought on board]

• Passengers are allowed to carry syringes on planes; however, you may be asked the reason at the airport security check. We recommend you to take something specifying the purpose of use, such as a diabetic handbook, etc. No Medical Information Form is necessary.

[Passengers who have a pacemaker]

• This equipment does not affect onboard installations; however, it may set off the metal detector at the airport security check. Please notify security personnel in advance. No Medical Information Form is necessary.

[Pregnant women]

• As pregnancy is not an illness, air travel usually does not present health concerns for pregnant women. However, please note that if you fall within any of the following categories, you are required to go through the specified procedures.
• Pregnant women whose due date is within 28 days to 8days
  You are required to have a Medical Information Form issued no more than 7 days prior to departure. If you intend to make a return trip, Medical Information Form issued no more than seven days before the return trip and Passenger's Declaration Form must be submitted. If a Medical Information Form is not presented, we are required to call your doctor and get permission for air travel.
• Pregnant women whose due date is in 7days or less
  An obstetrician or a midwife must accompany you, as well as submission of a Medical Information Form and Passenger's Declaration. If you are accompanied by a midwife only, the Medical Information Form must state that the midwife is an appropriate escort.

• Special assistance
• Cabin environment
• For passengers