For cancellations or delays due to meteorological conditions, Skymark Airlines will take the following measures at your request. Please note that changes, refunds and other services for reservations will be provided at the reservation center and airport counter.
*If your flight is cancelled or is subject to a long delay, we will send a notice (Japanese only) to your pre-registered e-mail address. We recommend you to register here.
If you have registered using a mobile phone address and have set to receive e-mail from specific domains only, please be sure to specify “@skymark.jp” to receive such notifications.
"Changing reserved flights" applies only to flights of the same route division operated by Skymark.
With other flights that have been delayed or cancelled, even if the scheduled departure time has elapsed, we will still refund as stated above if it is still within the refund period.
Please call during our business hours within 10 days of the scheduled date of flight.
* For cancellation of reservations, including those for cancelled flights, passengers can claim a full refund from our web-site (PC/smartphone/mobile), even after the scheduled departure time. (Some fares are excluded.)
Depending on the status of reservations, some refund claims may be rejected. In this case, please contact the reservation center or the airport counter.