| Method of reservation | on the internet | at reservation center *1 | at travel agency | |||||
|---|---|---|---|---|---|---|---|---|
| Method of payment | reservation only | payment with a credit card | payment at a convenience store | reservation only | payment with a credit card | payment at a convenience store | / | |
| Prior to purchase | changes | - | - | ▲ | - | - | ▲ | *2 |
| cancellations | ○*3 | - | ○ | ○*3 | - | ○ | *2 | |
| From purchase up to the departure time | changes | - | ○*5 | ○*5 | - | ○*5 | ○*5 | *2 |
| cancellations | - | ○ | ○ | - | ○*4 | ○*4 | *2 | |
| After the departure time | changes | ▲ | ▲ | ▲ | ▲ | ▲ | ▲ | *2 |
| cancellations | ▲ | ▲ | ▲ | ▲ | ▲ | ▲ | *2 | |
| Refunds method of changes and cancellations | - | refunds to your credit card | our airport counter or refunds deposited to your account | - | refunds to your credit card | our airport counter or refunds deposited to your account | refunds at travel agency | |
- ○
- You can go through procedure on the internet.
- ▲
- Please contact our reservation center.
- *1
- Please contact reservation center in the case of cancellation of special fare categories.
- *2
- Please contact the Travel agency where you made a purchase.
- *3
- You cannot cancel a part of your itinerary. Please contact our reservation center. (Cancellation of the fares “Web Bargain”/“Webwari” until the schedule time of departure, please use Internet or Mobile Website.)
- *4
- Cancellation of the fares “Web Bargain”/“Webwari” until the schedule time of departure, please use Internet or Mobile Website. The fares cannot be cancelled at our reservation center and airport counter.
- *5
- Depending on the fare type, flight change is not available.
Please see the List of Fares. - *
- On this website, you cannot cancel certain passengers in case that your reservation has several passengers. Please contact our Reservation Center.