Check in procedures

Regarding check in procedures

Please complete the check-in procedures at self-service check-in machine or check-in counter in the airport 20 minutes prior to the scheduled departure time.

If you are traveling with one or more passengers, check-in procedures will commence after confirming that all members of the party have arrived. We appreciate your understanding and cooperation.

If you accompany an infant aged less than 3 years old who does not occupy a seat, please let us know as an infant boarding pass is necessary.

Be sure to inform us if you are catching a connecting flight with another airline at your destination airport.

At airports, we offer various services, such as "boarding assistance for passengers with disabilities", "stroller rental service", "wheelchair (simple ones) rental service", etc.

Since security checks have been tightened, long lines can be expected at the check-in counters. We recommend that you come to the airport with sufficient time.

When you do not follow our instructions regarding check in luggage, security inspection and boarding procedure, we may refuse to allow you to board the flight. Thank you for your understanding.

Regarding check in time

For departure at Haneda, Sapporo(New Chitose), Kobe, Fukuoka and Naha airports, you can check-in anytime during the departure day when the counter is open.

For departure at airports other than ones listed above, check-in service begins 2 hours prior to the scheduled departure time.

Once you have completed the check-in process, you can also check-in your baggages.

Please note that pets and perishable items etc, which cannot be kept in custody for a long period, baggages check-in service begins 2 hours prior to the scheduled departure time.


Please check in no later than 20 minutes prior to flight departure,
and come to the departure gate no later than 15 minutes prior to departure.


Check-in counter service hours

In the table below you will find the check-in times for departures from all our destinations.

                                                                                                                       
Airport Service hours
Haneda Other than below 4:50 am - 8:30 pm
Jul 14 4:50 am - 9:30 pm
Jul 15 - Sep 30 12:40 am - 2:40 am / 4:50 am - 9:30 pm
Oct 1 12:40 am - 2:40 am / 4:50 am - 8:30 pm
Sapporo(New Chitose) Other than below 6:45 am - 9:00 pm
Jul 14 - Sep 30 6:45 am - 12:10 am
Sendai Jul 1 - 7:15 am - 9:15 am / 5:35 pm - 7:35 pm
Ibaraki Other than below 6:00 am - 7:15 pm
Mar 26 - Jun 30 6:30 am - 7:15 pm
Nagoya(Chubu) Other than below 4:45 am - 5:50 pm
Mar 26 - Jul 13 4:45 am - 6:10 pm
Jul 14 - Sep 30 4:45 am - 6:10 pm / 10:05 pm - 12:05 am
Kobe     ー 6:00 am - 7:45 pm
Fukuoka     ー 6:00 am - 9:20 pm
Nagasaki     ー 6:45 am - 5:25 pm
Kagoshima     ー
7:30 am - 7:30 pm
Naha Other than below 7:15 am - 10:00 pm
Mar 26 - Jul 14 7:00 am - 9:45 pm
Jul 15 - Oct 1 1:30 am - 3:00 am / 4:45 am - 6:15 am /
7:00 am - 9:45 pm