The Best Customer-Satisfaction Airline in JCSI(Japanese Customer Satisfaction Index)2023. The No.1 On-Time Performance Airline in Japan for 6 Consecutive Years. The Skymark Airlins Quality.

Skymark Airlines has achieved 95.90% On-Time Performance Rate^*1 for fiscal year 2022, which ranks the top among 10 Japanese Airlines^*2, by the “Information disclosure regarding aerospace transportation service” released by the Japan Civil Aviation Bureau (JCAB), part of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), on July 28, 2023. This is the sixth consecutive year that Skymark Airlines has achieved the No.1 position.

We would like to express our sincere gratitude to our customers and all other concerned parties for their understanding and cooperation in our efforts for on-time departures.

We will continue to place the highest priority on safety and serve a reliable, high-quality air services to all people.

• *1Proportion of flights flown within 15 minutes from the scheduled departure time to the total scheduled flights
• *2Japanese Airlines operating air transport services using an aircraft with more than 100 passenger seats or a maximum takeoff weight of 50 tons

Skymark Airlines was ranked No.1 in customer satisfaction in the "Domestic Long-Haul Transportation Sector" in the 2023 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Public interest incorporated foundation, Japan Productivity Center, SPRING：Service Productivity & Innovation for Growth.
This is the second consecutive year that Skymark Airlines has ranked No.1.

JCSI is one of the largest customer satisfaction surveys in Japan, covering approximately 400 companies and brands in about 30 industries, and aims to quantify and visualize six indicators centered on customer satisfaction (customer satisfaction, customer expectations, perceived quality, perceived value, intention to recommend, and loyalty) for use as information contributing to the growth of companies and industries.

In addition to being ranked No.1 in "customer satisfaction" survey, we were also ranked No.1 in "perceived value", which expresses the quality of service for the price.

We will continue to improve our services in order to serve a reliable, high-quality air services to all people at affordable prices.

Skymark Airlines have received the "Minister of Land, Infrastructure, Transport and Tourism Award" at the 4th Japan Service Awards held by SPRING (Service Industry Productivity Council of the Japan Productivity Center).

The Japan Service Awards is a system for recognizing outstanding services, in which all service providers in Japan are evaluated on a common scale across a wide variety of services.

We were recognized for its service improvement system that analyzes customer post-flight questionnaires and other numerical data and feeds it back to the actual business divisions.